This module outlines what financial department team members need to know in order to attack the EOB with confidence, whether it includes payment or denial. Everything needed to process the EOB will be revealed in this document, and we'll walk you through each step as you proceed through this module. Importantly, the EOB will confirm patient responsibility and provider contractual obligation. Knowledge of these two facts propel you toward full collections. This module will also include an overview of how to identify denials so that appropriate follow up action can be implemented as you proceed through the courses in this department.