Test Your Knowledge
Now, tie it all together with this end of module quiz to ensure you captured all the most important points of this module.
Answer each multiple-choice question with the best answer, based on your study of this module. You can view your results in your account. Feel free to reach out to your coach, or the HelpDesk, to discuss any questions you’re not sure of.
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Question 1 of 6
1. Question
1. After working an Action item, you should move it to:
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Question 2 of 6
2. Question
2. Which of the following is a reason to place an item in your reactive call follow-up folder?
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Question 3 of 6
3. Question
3. It’s always best to stop what you’re doing and handle a simple request now…who knows if you’ll have time later!
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Question 4 of 6
4. Question
4. Reactive follow-up calls and actions are similar in that:
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Question 5 of 6
5. Question
5. If correspondence arrives that requires a discussion for clarification and resolution, place the item in:
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Question 6 of 6
6. Question
6. What’s the best process for noting that a follow-up call is needed for something you found while posting payments?
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