Now, it’s time to assess what you’ve learned in this course and test your knowledge. This gives you a chance to systematically examine the concepts learned in this course and assess how you’ll apply the knowledge to your practice.
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- Answer each multiple-choice question with the best answer, based on your study of this course.
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Question 1 of 20
1. Question
1. An account is ripe for follow-up if it is more than how many days overdue?
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Question 2 of 20
2. Question
2. A 4X6 card index box can be effectively used as:
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Question 3 of 20
3. Question
3. After working an Action item, you should move it to:
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Question 4 of 20
4. Question
4. Which of the following is a reason to place an item in your reactive call follow-up folder?
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Question 5 of 20
5. Question
5. Reactive follow-up calls and actions are similar in that:
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Question 6 of 20
6. Question
6. If correspondence arrives that requires a discussion for clarification and resolution, place the item in:
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Question 7 of 20
7. Question
7. What’s the best process for noting that a follow-up call is needed for something you found while posting payments?
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Question 8 of 20
8. Question
8. Ongoing and diligent follow-up processes are especially important for lien cases associated with:
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Question 9 of 20
9. Question
9. When a patient receiving care for a PI has no insurance and asks you to wait until the settlement is paid, s/he is asking you to:
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Question 10 of 20
10. Question
10. How many hours of proactive calling are recommended each week?
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Question 11 of 20
11. Question
11. The rules for Worker’s Compensation claims processing are set by:
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Question 12 of 20
12. Question
12. How do you search for missing, unpaid claims that need proactive follow-up?
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Question 13 of 20
13. Question
13. Worker’s Comp claim payments may be unnecessarily delayed and payment reduced due to:
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Question 14 of 20
14. Question
14. Which of the following procedures are recommended for proactive aging report phone calls for Worker’s comp claims:
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Question 15 of 20
15. Question
15. Which of the following is NOT a type of tickler system:
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Question 16 of 20
16. Question
16. Which of the following is NOT an entry used in a tickler system:
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Question 17 of 20
17. Question
17. Your notes in the tickler system should contain which of the following:
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Question 18 of 20
18. Question
18. Account notes regarding follow up situations should be:
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Question 19 of 20
19. Question
19. Which of the following steps would you take to follow up with an Attorney on a PI patient that has a pending settlement?
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Question 20 of 20
20. Question
20. When using a Tickler Reminder system, reminders should be filed according to:
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