There isn't one right answer when it comes to the rules of how over payments and recoupment requests are handled. Individual state law may dictate rules that differ from your friend's state rules. For that reason, part of the training process includes "learning to fish" so you will know how to do the research for your individual situation, and this module teaches you the ins and outs necessary to do so. Sometimes, the payer isn't entitled to a recoupment...now what? Study here to know what to do in these unfortunate situations.
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