New Patient – KMC University

Reference Documents- Compliant Marketing

Download Reference Documents We have collected several references that address the rules and regulations surrounding compliant marketing. Be sure to download a copy for your compliance manual. You will want to give this serious consideration prior to creating policy and procedures for the clinics marketing strategy. HHS Revisions to the Safe Harbors Under the Anti-Kickback...

OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.

Chiropractic Marketing Funnel and Lifetime Patient Loop

Download Support Tool This support tool will assist the clinic in understanding the cycle of bringing a new patient to your door. Take a moment to review the clinics current marketing strategy and analyze how your marketing flow compares. Make improvements where necessary. Marketing Flowchart

Intake Paperwork – Organized & Secure

Organizing Intake Paperwork Obtaining patient intake paperwork is half the battle. Making sure that it is organized and properly filed is another challenge. Although our focus is on new patient data, the suggestions throughout this module could apply to reactivated patients, new conditions, and/or accident cases for established patients. Once you have reviewed and confirmed...

Telephone Scheduling Scripts

Download Support Tool Practice makes perfect. It is important to properly identify the type of patient during the phone call. This can only be done by asking the right questions during the call. For example, if the patient is an established patient who had an auto accident and staff assume it is the same condition,...

Patient Intake Process

An Important Step to Successful Reimbursement Despite its importance, the intake process is often given low priority. To give patients the best experience possible, we need to start this process before they even step foot in the office. You have the opportunity to collect history and demographic information as soon as a patient schedules an...

The KMC University Financial System

Download Support Tool This support tool outlines the different cogwheels that represent processes for reimbursement success. As you work through the modules in this course, we recommend that you reference this image. Take note of areas that may have been overlooked in the clinic. You can also use it as a checklist. Once you have...