Now, it’s time to assess what you’ve learned in this course and test your knowledge. This gives you a chance to systematically examine the concepts learned in this course and assess how you’ll apply the knowledge to your practice.
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1. The best way to have strong over-the-counter (OTC) collections is to:CorrectIncorrect
2. To ensure you are working in compliance with the regulations governing keeping credit cards on file, KMC University recommends:CorrectIncorrect
3. Which of the following is a solution to a patient payment problem?CorrectIncorrect
4. If the provider recommends an excluded service to a Medicare patient, when is the best time to tell the patient that payment is his/her responsibility?CorrectIncorrect
5. If you quote the cost for the visit to the patient but s/he isn’t forthcoming with payment, you can close the conversation by saying:CorrectIncorrect
6. KMC University recommends Cash Practice for automated payments because they conform to all of the regulatory rules that allow you to keep a patient’s credit card number on file.CorrectIncorrect
7. Clinically Appropriate Care does NOT:CorrectIncorrect
8. Whether arranging monthly automatic payments or one-time payments, be sure to get the patient’s:CorrectIncorrect
9. Automated payment plans have been proven to reduce the number of:CorrectIncorrect
10. The 3 steps involved in estimating a patient’s responsibility for care plans include:CorrectIncorrect
11. If a patient with an overdue balance is in active treatment, it’s always preferable to:CorrectIncorrect
12. If a patient is putting you off or doesn’t intend to pay their bill, move to the next phase of collections which is:CorrectIncorrect
13. An excellent resource you can use to keep collections on track is:CorrectIncorrect
14. Which of the following is not a method for in house collections?CorrectIncorrect
15. Most patients have 100% coverage, so collections are not a problem.CorrectIncorrect
16. A step in the final collections process could be:CorrectIncorrect
17. When collecting on a bad debt, if the patient is a Medicare recipient you should:CorrectIncorrect
18. A sign that you may need to work with a Collection Agency to collect a debt is when:CorrectIncorrect
19. By law, how many days do collection agencies usually have to give patients to request verification of a debt and/or dispute it?CorrectIncorrect
20. Before filing a small claim it is important to know:CorrectIncorrect
21. A debt balance is considered small if it is less than:CorrectIncorrect
22. Medical bills cannot be included when a patient files for bankruptcy.CorrectIncorrect
23. It is not prudent to use debt forgiveness when:CorrectIncorrect
24. For bookkeeping purposes, bad debts are recorded:CorrectIncorrect
25. Which of the following steps is not appropriate when writing off a debt as a hardship:CorrectIncorrect