Collecting Patient Responsibility Final Course Assessment

1. The best way to have strong over-the-counter (OTC) collections is to:

2. To ensure you are working in compliance with the regulations governing keeping credit cards on file, KMC University recommends:

3. Which of the following is a solution to a patient payment problem?

4. If the provider recommends an excluded service to a Medicare patient, when is the best time to tell the patient that payment is his/her responsibility? 

5. If you quote the cost for the visit to the patient but s/he isn’t forthcoming with payment, you can close the conversation by saying:

6. KMC University recommends Cash Practice for automated payments because they conform to all of the regulatory rules that allow you to keep a patient’s credit card number on file.

7. Clinically Appropriate Care does NOT:

8. Whether arranging monthly automatic payments or one-time payments, be sure to get the patient’s:

9. Automated payment plans have been proven to reduce the number of:

10. The 3 steps involved in estimating a patient’s responsibility for care plans include:

11. If a patient with an overdue balance is in active treatment, it’s always preferable to:

12. If a patient is putting you off or doesn’t intend to pay their bill, move to the next phase of collections which is:

13. An excellent resource you can use to keep collections on track is:

14. Which of the following is not a method for in house collections?

15. Most patients have 100% coverage, so collections are not a problem.

16. A step in the final collections process could be:

17. When collecting on a bad debt, if the patient is a Medicare recipient you should:

18. A sign that you may need to work with a Collection Agency to collect a debt is when:

19. By law, how many days do collection agencies usually have to give patients to request verification of a debt and/or dispute it?

20. Before filing a small claim it is important to know:

21. A debt balance is considered small if it is less than: 

22. Medical bills cannot be included when a patient files for bankruptcy.

23. It is not prudent to use debt forgiveness when:

24. For bookkeeping purposes, bad debts are recorded:

25. Which of the following steps is not appropriate when writing off a debt as a hardship: