Now, it’s time to assess what you’ve learned in this course and test your knowledge. This gives you a chance to systematically examine the concepts learned in this course and assess how you’ll apply the knowledge to your practice.
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- Answer each multiple-choice question with the best answer, based on your study of this course.
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Question 1 of 25
1. Question
1. The best way to have strong over-the-counter (OTC) collections is to:
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Question 2 of 25
2. Question
2. To ensure you are working in compliance with the regulations governing keeping credit cards on file, KMC University recommends:
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Question 3 of 25
3. Question
3. Which of the following is a solution to a patient payment problem?
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Question 4 of 25
4. Question
4. If the provider recommends an excluded service to a Medicare patient, when is the best time to tell the patient that payment is his/her responsibility?
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Question 5 of 25
5. Question
5. If you quote the cost for the visit to the patient but s/he isn’t forthcoming with payment, you can close the conversation by saying:
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Question 6 of 25
6. Question
6. KMC University recommends Cash Practice for automated payments because they conform to all of the regulatory rules that allow you to keep a patient’s credit card number on file.
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Question 7 of 25
7. Question
7. Clinically Appropriate Care does NOT:
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Question 8 of 25
8. Question
8. Whether arranging monthly automatic payments or one-time payments, be sure to get the patient’s:
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Question 9 of 25
9. Question
9. Automated payment plans have been proven to reduce the number of:
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Question 10 of 25
10. Question
10. The 3 steps involved in estimating a patient’s responsibility for care plans include:
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Question 11 of 25
11. Question
11. If a patient with an overdue balance is in active treatment, it’s always preferable to:
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Question 12 of 25
12. Question
12. If a patient is putting you off or doesn’t intend to pay their bill, move to the next phase of collections which is:
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Question 13 of 25
13. Question
13. An excellent resource you can use to keep collections on track is:
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Question 14 of 25
14. Question
14. Which of the following is not a method for in house collections?
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Question 15 of 25
15. Question
15. Most patients have 100% coverage, so collections are not a problem.
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Question 16 of 25
16. Question
16. A step in the final collections process could be:
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Question 17 of 25
17. Question
17. When collecting on a bad debt, if the patient is a Medicare recipient you should:
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Question 18 of 25
18. Question
18. A sign that you may need to work with a Collection Agency to collect a debt is when:
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Question 19 of 25
19. Question
19. By law, how many days do collection agencies usually have to give patients to request verification of a debt and/or dispute it?
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Question 20 of 25
20. Question
20. Before filing a small claim it is important to know:
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Question 21 of 25
21. Question
21. A debt balance is considered small if it is less than:
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Question 22 of 25
22. Question
22. Medical bills cannot be included when a patient files for bankruptcy.
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Question 23 of 25
23. Question
23. It is not prudent to use debt forgiveness when:
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Question 24 of 25
24. Question
24. For bookkeeping purposes, bad debts are recorded:
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Question 25 of 25
25. Question
25. Which of the following steps is not appropriate when writing off a debt as a hardship:
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