What is Your System? One of the most frequent complaints we get from chiropractic teams is that there is very little time to really communicate with one another. The old adage, “If it isn’t written down, it didn’t happen!” is very true in busy offices. Team members may just yell an instruction to a co-worker…
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Communication Options Communication requirements can be met by using any number of formats or a combination of formats, but there must be a clear and concise procedure for reporting fraudulent or noncompliant practices. The size of the practice, and budget constraints are the main drivers for a good communication policy. The table below provides four…
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It is time to put into practice what you have learned. As you work through this training, you will complete many policies with the assistance of the KMC University Compliance Specialist. This exercise allows the clinic to get a few policies into place while at the same time learning what should go into policy and…
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Step-by-Step Instruction There is an effective way to write procedures for the office. When procedures are written in a consistent format with the right level of detail, they create uniformity in the final document. See the example below explaining how to make a glass of chocolate milk—the details drive the steps for an SOP on…
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The Purpose of Procedures Well written procedures improve the quality of work within an organization and help reduce errors and omissions. They also help new team members perform complex tasks more quickly and effectively. How to Write Procedures To get the most out of your procedures, follow some simple rules as you develop them: Determine…
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Policies with a Purpose Policies and procedures ensure a safe, organized, empowering, and nondiscriminatory workplace. Policies are a vital component for each organization because they govern the day-to-day actions of small businesses. They offer valuable guidelines for how the administrators and leadership want their businesses to run. Your policies should address common occurrences in your…
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