It takes a matter of seconds to collect payment across the counter, but it can take weeks or even months to collect afterward. Creating a collection policy and procedure within the clinic leads to increased revenue as you spend less time on chasing down unpaid balances. This tutorial stresses the importance of patient collections and…

Set the Precedent for Collections One of the most important aspects of your practice is the ability to collect for services that are performed and products that you sell. It needs to be one of the strongest areas of your business.  If balances are not collected at the time of service, you will have to…

Collection Components It is important to have a basic understanding of the different components of the collection process. One of the most common is the doctor’s fee schedule. Unfortunately, this is not simply a dollar amount listed on a piece of paper. Although clinics may have set fee schedules, there are many other moving parts…

Download Support Tool If you have had the opportunity to shadow a skilled chiropractic assistant, you have probably witnessed their professional phone skills. You might be amazed how they control the conversation with properly placed questions. Even more surprising is how quickly they obtain the information necessary for the intake process. This Support Tool provides…

Mastering Data Collection Most clinics master an introduction when answering the phone, but after those first few words, the data collection process ceases. Some clinics rely on the patient to ask all the questions and those that do not ask, are passed on to the front desk to collect the data at check in. Work…