An Important Step to Successful Reimbursement Despite its importance, the intake process is often given low priority. To give patients the best experience possible, we need to start this process before they even step foot in the office. You have the opportunity to collect history and demographic information as soon as a patient schedules an…

Customized Scheduling Options Each clinic has its own individual needs when it comes to scheduling, and several methods can meet those different needs. And while the methods are different, they all succeed at the same thing,  keeping patients scheduled and clinics growing. Type of Scheduling Definition Stream Scheduling Also known as time-specific scheduling, involves scheduling…

Telephone Etiquette Do’s & Dont’s Proper telephone etiquette is very important when receiving or making calls for your clinic. You are ultimately an extension of your clinic; leaving a favorable impression with a caller over the phone is imperative for a positive clinic/patient relationship. DO DON’T Pause before answering the phone; be prepared to give…

The lifeline of the chiropractic clinic is the schedule. It is virtually impossible to run a successful, thriving, and growing clinic without a proficient scheduling system. This tutorial will provide an overview of types of scheduling techniques along with how to handle different scenarios.

A Properly Managed Schedule Time is precious! Both the doctor’s and the patient’s time is valuable. Making poor decisions about implementing and enforcing a schedule can impact productivity and eventually your reimbursement. Although we provide detailed resources on practice management in other courses, we felt it was necessary to provide an overview of scheduling basics…

Pitch, Pace, Power, Pause The way you use your voice can enhance your message and influence how it is received over the phone. Since so much of our world is digital and visual, vocal presence is not often practiced. In this part of the training we will explore the nuances of vocal presence for both…