Set the Precedent for Collections One of the most important aspects of your practice is the ability to collect for services that are performed and products that you sell. It needs to be one of the strongest areas of your business.  If balances are not collected at the time of service, you will have to…

Collection Components It is important to have a basic understanding of the different components of the collection process. One of the most common is the doctor’s fee schedule. Unfortunately, this is not simply a dollar amount listed on a piece of paper. Although clinics may have set fee schedules, there are many other moving parts…

Download Support Tool If you have had the opportunity to shadow a skilled chiropractic assistant, you have probably witnessed their professional phone skills. You might be amazed how they control the conversation with properly placed questions. Even more surprising is how quickly they obtain the information necessary for the intake process. This Support Tool provides…

Mastering Data Collection Most clinics master an introduction when answering the phone, but after those first few words, the data collection process ceases. Some clinics rely on the patient to ask all the questions and those that do not ask, are passed on to the front desk to collect the data at check in. Work…

Download Support Tool The intake process is closely linked to the documentation and reimbursement process of the clinic. The information that is gathered on the initial phone call is often the first step in creating a medical record for the patient. This support tool provides a simple overview of the intake process and the ability…