Hardship and Professional Courtesy

When considering Practice Fee System changes, providers often fail to consider two very important components of a viable system: Hardship and Professional Courtesy fee schedules. Not every practice may choose to includes these fee categories within their system, but in order to create a comprehensive Practice Fee System these two must be considered. We are...
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Patient Relationship Management-Financial

Patient Relationship Management-Financial It doesn’t matter how many new patients that come into the office if they don’t stay long enough to get well and see results. Haphazard patient case management can hurt both the patient and the practice. Take the time to review these trainings as we lead you step by step through the...
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Fee Analysis / Fee System Update

Your Actual Fee Controls Your Fee System The first and most important component of a practice fee system is the schedule of actual fees. It is from this single actual fee schedule that all contracted, regulated, and elective discounts originate. A healthy actual fee schedule considers the costs of the practice and is based on...
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OIG Compliance

OIG Compliance OIG stands for Office of Inspector General. In this context, it’s the OIG for the Department of Health and Human Services (HHS). On October 5, 2000, the Federal Register released a notice titled OIG Compliance Program for Individual and Small Group Physician Practices. This notice served to shed light on the reasoning behind...

Evaluation and Management (E/M) Documentation-An Overview

Your Frustration Ends Here Ever find yourself wondering, “what am I supposed to write?” or “how do I show that in the note?” or throwing up your hands in frustration as you scream, “just show me what to put in there?” You are not alone. KMC University has developed an entire course that can help...
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Insurance Billing Basics

Submitting Insurance Billing Can Be as Easy as 1-2-3 Garbage in-Garbage out. Never has that phrase had more meaning than when dealing with insurance billing. When a clean claim leaves your office, either electronically or manually on paper, the possibility of it coming back paid increases exponentially. Your billing software and your staff function as...
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Collecting the Patient Responsibility Portion

Patient Relationships & Healthy Cash Flow Collecting overdue balances from patients is probably one of the most uncomfortable and stressful aspects of a successful practice. There is probably nothing that will ever make this task easy, but there are steps a provider can take to reduce the toll it can take on the office employees...
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HIPAA Compliance

HIPAA & the Chiropractic Clinic  Healthcare compliance means meeting all of the rules and requirements relevant to an organization. With HIPAA, the key player is the covered entity also known as the healthcare provider. It is vital that providers understand the responsibility that falls on their shoulders as they manually handle and electronically process protected...

Processing Insurance Payments

Processing Insurance Payments is the Entry Point to the KMC University Follow-Up System Getting a check in the mail may not be the end of your reimbursement story. In many cases, it’s near the beginning. Checks for the exact amount due are not the only things that come in the mail to be processed. There...
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Insurance Follow Up and Collections

Insurance Follow-Up in the KMC University Reimbursement System We all hope that every third-party claim submitted comes back to the practice with payment perfectly calculated, with a direct deposit, and properly applied to the patient account. While it is a wonderful dream that all financial department team members have, few achieve it. Pushing bills out...
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Insurance Appeals

The Final Step in the Revenue Cycle It would be fantastic if all the claims billed came back as perfect checks for the exact amount due. However, we know that the claims process is not that simple. Sometimes we must fight for what’s right and what’s due. It’s an essential part of the billing/collections cycle...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.

Evaluation and Management (E/M) Documentation – Comprehensive

Your Frustration Ends Here Ever find yourself wondering, “what am I supposed to write?” or “how do I show that in the note?” or throwing up your hands in frustration as you scream, “just show me what to put in there?” Welcome to the Evaluation and Management (E/M) Documentation course! As you progress through this...
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Routine Office Visits (ROV) Documentation- An Overview

Routine Visits are Often Far from Routine In a chiropractic setting, the majority of patient chart notes are for routine daily visits during an active, medically necessary, episode of care. The form and function recommended for ROV documentation adhere to the SOAP note format as this is an accepted and easy format for office visit...
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OIG Plus

Welcome to the OIG Implementation Course This course is intended for clients who are working directly with a KMC University Specialist in our one-on-one coaching service. Please be sure to work closely with your coach on completing each of the modules as they are assigned by the specialist. Refrain from skipping content or running ahead....
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Routine Office Visits (ROV) Documentation – Comprehensive

Routine Visits are Often Far from Routine As you progress through the training in documentation, a deep dive into the routine office visit format is inevitable. Hopefully, you’ve already completed the course on Initial Visit Documentation in this department because a clear understanding of the difference between initial and routine visits is critical. This course...
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CPT® Coding According to Documentation

Documentation- The First Step Documentation Before Coding The age-old question is “which came first…the chicken or the egg?” Similarly, as you’ve learned so far in this course, we can answer that documentation must come before CPT® coding. Once the documentation has been recorded in the patient’s record, only then can the appropriate CPT® codes be...
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Coding Evaluation and Management (E/M) Services

It is More Than Just an Adjustment Evaluation and Management (E/M) coding is a privilege for Chiropractors because DCs are deemed physicians for the use of these codes. While the Chiropractic Manipulative Treatment (CMT) codes represent the primary service that DCs perform, Evaluation and Management of the patient’s condition is also expected. Because the CMT...
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Diagnosis Coding According to Documentation

Diagnosis Coding According to Documentation Make ICD-10 Codes Work for You The most crucial pieces of information sent to an insurance company are the ICD-10 diagnosis codes that describe the patient’s condition. They use these codes to determine many parameters inside their systems such as the potential length of treatment based on the reported diagnosis...
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Chiropractic Paperwork Project

Recommended Training Webinars for the Proper Use of the Forms in the Chiropractic Paperwork Project

This training course is meant for those who have purchased, and are using, the KMC University Paperwork System. These training videos and samples are supplied to assist practices with understanding the intent and recommended use of each form. If you have purchased the KMC University Intake Form(s), navigate to the materials that are specific to those forms, and disregard the rest. If you have questions, please direct them to to info@kmcuniversity.com.