Front Desk Phone Call Decision Matrix

Download Support Tool Identifying the type of patient is key to successful scheduling. It is the first step in triaging patient needs and the clinic’s ability to fulfill them. This KMC University support tool can be downloaded and implemented into your front desk training protocol. It includes questions that relate to federal compliance rules. Front…

Certified Chiropractic Clinical Assistant Training is now available as part of Library Membership! This official training is for those who wish to certify through the Federation of Chiropractic Licensing Boards (FCLB). The KMC University Library is an online resource for chiropractors and their teams that provides access to a vast array of educational materials and resources related to Medicare, documentation, billing, coding, compliance, and the business aspects of running a chiropractic practice. It can help chiropractors and their teams stay up-to-date on the latest regulations and best practices, as well as save time and money by avoiding costly mistakes. Click here to learn more.

Telephone Scheduling Scripts- A Guide to Conversations

Download Support Tool Hopefully, the New Patient Phone Call inspired you to initiate your own role-playing exercises. This helpful tool is easy to download and place in your CA Training documents. It not only addresses the typical new patient phone call but also provides examples of established patients and personal injury. It provides well-rounded training…

Certified Chiropractic Clinical Assistant Training is now available as part of Library Membership! This official training is for those who wish to certify through the Federation of Chiropractic Licensing Boards (FCLB). The KMC University Library is an online resource for chiropractors and their teams that provides access to a vast array of educational materials and resources related to Medicare, documentation, billing, coding, compliance, and the business aspects of running a chiropractic practice. It can help chiropractors and their teams stay up-to-date on the latest regulations and best practices, as well as save time and money by avoiding costly mistakes. Click here to learn more.

New Patient Data Collection Form

Download Support Tool Most clinics require staff members to perform several different job duties at one time. Often, the intake process is the first thing that suffers. It has been driven into our minds that new patients are the lifeline of a practice and established patients should get in whenever they want. We can still…

Certified Chiropractic Clinical Assistant Training is now available as part of Library Membership! This official training is for those who wish to certify through the Federation of Chiropractic Licensing Boards (FCLB). The KMC University Library is an online resource for chiropractors and their teams that provides access to a vast array of educational materials and resources related to Medicare, documentation, billing, coding, compliance, and the business aspects of running a chiropractic practice. It can help chiropractors and their teams stay up-to-date on the latest regulations and best practices, as well as save time and money by avoiding costly mistakes. Click here to learn more.

Mastering the New Patient Phone Call

This comprehensive training walks you through several types of new patient phone calls. A Chiropractic Assistant can get a feel for how the New Patient Data Collection form can help them gather the necessary information on every call. We encourage you to view the entire training and use it as a guideline for future role-playing…

Certified Chiropractic Clinical Assistant Training is now available as part of Library Membership! This official training is for those who wish to certify through the Federation of Chiropractic Licensing Boards (FCLB). The KMC University Library is an online resource for chiropractors and their teams that provides access to a vast array of educational materials and resources related to Medicare, documentation, billing, coding, compliance, and the business aspects of running a chiropractic practice. It can help chiropractors and their teams stay up-to-date on the latest regulations and best practices, as well as save time and money by avoiding costly mistakes. Click here to learn more.

The New Patient Phone Call

Mastering Data Collection Most clinics master an introduction when answering the phone, but after those first few words, the data collection process ceases. Some clinics rely on the patient to ask all the questions and those that do not ask, are passed on to the front desk to collect the data at check in. Work…

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