Telephone Etiquette Do’s & Don’ts

The Do’s & Don’ts of Telephone Etiquette Proper telephone etiquette is important when receiving or making calls for your clinic. You are ultimately an extension of your clinic; leaving a favorable impression with a caller over the phone is imperative for a positive clinic/patient relationship. DO DON’T Pause before answering the phone; be prepared to...
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Telephone Scheduling Scripts

Download Support Tool Practice makes perfect. It is important to properly identify the type of patient during the phone call. This can only be done by asking the right questions during the call. For example, if the patient is an established patient who had an auto accident and staff assume it is the same condition,...
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The New Patient Phone Call

Mastering Data Collection Most clinics master an introduction when answering the phone, but after those first few words, the data collection process ceases. Some clinics rely on the patient to ask all the questions and those that do not ask, are passed on to the front desk to collect the data at check in. Work...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.

Patient Intake Process

An Important Step to Successful Reimbursement  Despite its importance, the intake process is often given low priority. To give patients the best experience possible, we need to start this process before they even step foot in the office. You have the opportunity to collect history and demographic information as soon as a patient schedules an...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.