The Do’s & Don’ts of Telephone Etiquette Proper telephone etiquette is important when receiving or making calls for your clinic. You are ultimately an extension of your clinic; leaving a favorable impression with a caller over the phone is imperative for a positive clinic/patient relationship. DO DON’T Pause before answering the phone; be prepared to…
Telephone Scheduling Scripts
Download Support Tool Practice makes perfect. It is important to properly identify the type of patient during the phone call. This can only be done by asking the right questions during the call. For example, if the patient is an established patient who had an auto accident and staff assume it is the same condition,…
The New Patient Phone Call
Mastering Data Collection Most clinics master an introduction when answering the phone, but after those first few words, the data collection process ceases. Some clinics rely on the patient to ask all the questions and those that do not ask, are passed on to the front desk to collect the data at check in. Work…
Patient Intake Process
An Important Step to Successful Reimbursement Despite its importance, the intake process is often given low priority. To give patients the best experience possible, we need to start this process before they even step foot in the office. You have the opportunity to collect history and demographic information as soon as a patient schedules an…