Recommended Procedures for Proactive Aging Report Phone Calls for Workers’ Compensation Workers’ Compensation cases are generally processed differently from other commercial insurance claims. The same is true regarding proactively following up on outstanding or missing workers’ compensation claims. Workers’ Compensation payers or Managed Care Organizations (MCOs) do not follow the same rules for claims processing…
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PI Follow Up An important part of accounts receivable and its follow up process revolves around Personal Injury cases. When a patient receiving care for a PI has no insurance of his/her own and asks you to wait until the settlement is paid, s/he is asking you to “hold a lien.” Unfortunately, some states have…
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In a busy insurance department, it is very important to be a Pro at Proactive follow-up. Reviewing your aging reports and your unpaid claims report are two of the most important tools to be able to work the offices’ Accounts Receivable. It is important for the financial department to be proactive with claims that are…
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A Critical Part of Your Follow-Up System Whether you are working in a single-CA office or are assigned specifically to the billing and collections department duties in a larger clinic, inbound items that must be addressed can easily overwhelm an office. As with actionable items that require a call, it’s inefficient to start and stop…
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Understanding the reason for reactive follow-up isn’t enough. Full implementation of the KMC University Follow-Up system provides the foundation for simplifying the day-to-day operations of the financial department. Properly executing the nuts and bolts of reactive follow-up can be the difference between timely, paid claims, and frustrating accounts receivable. In this operational training, learn the…
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The day-to-day work of the financial department of a busy practice always includes follow-up. It would be amazing if every insurance claim and patient bill were paid in a timely fashion. But that’s not reality. As learned in the first module of this course, setting up a system in which to conduct the work of…
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