Proactive Work Comp Follow Up

Recommended Procedures for Proactive Aging Report Phone Calls for Workers’ Compensation  Workers’ Compensation cases are generally processed differently from other commercial insurance claims. The same is true regarding proactively following up on outstanding or missing workers’ compensation claims. Workers’ Compensation payers or Managed Care Organizations (MCOs) do not follow the same rules for claims processing...
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Personal Injury Follow Up – Attorneys

PI Follow Up  An important part of accounts receivable and its follow up process revolves around Personal Injury cases. When a patient receiving care for a PI has no insurance of his/her own and asks you to wait until the settlement is paid, s/he is asking you to “hold a lien.” Unfortunately, some states have...
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Become a Pro at Proactive Follow Up

In a busy insurance department, it is very important to be a Pro at Proactive follow-up. Reviewing your aging reports and your unpaid claims report are two of the most important tools to be able to work the offices’ Accounts Receivable. It is important for the financial department to be proactive with claims that are...
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Reactive Actions

A Critical Part of Your Follow-Up System  Whether you are working in a single-CA office or are assigned specifically to the billing and collections department duties in a larger clinic, inbound items that must be addressed can easily overwhelm an office. As with actionable items that require a call, it’s inefficient to start and stop...
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Reactive Follow-Up: The How-To

Understanding the reason for reactive follow-up isn’t enough. Full implementation of the KMC University Follow-Up system provides the foundation for simplifying the day-to-day operations of the financial department. Properly executing the nuts and bolts of reactive follow-up can be the difference between timely, paid claims, and frustrating accounts receivable. In this operational training, learn the...
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Reactive Follow-Up: The Working File of KMC University’s Follow-Up System

The day-to-day work of the financial department of a busy practice always includes follow-up. It would be amazing if every insurance claim and patient bill were paid in a timely fashion. But that’s not reality. As learned in the first module of this course, setting up a system in which to conduct the work of...
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