Empowering Staff to Collect Balances

Scripting for Collecting Balances Empowering team members to discuss debt with patients and handle collections is necessary for a successful practice. You may want to assign certain levels of empowerment to key individuals to ensure that patients don’t receive too much communication regarding overdue bills through their statements, or during phone calls concerning their accounts….

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CHUSA Conversation Guide

Download Reference Document Our friends at ChiroHealthUSA developed this excellent guide to speaking to patients about various fee-related circumstances in the office. Here you will find helpful scripting to assist you with the conversations necessary around finances. Download, review and save this helpful reference in your financial training materials. CHUSA Conversation Guide

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