The Most Important Work in the Financial Department Dictionaries define the term “reactive” as showing a response to a stimulus or acting in response to a situation rather than creating or controlling it. In terms of the healthcare financial office, reactive calls and actions are the follow-up required after something happens. That “something” could be…
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In an efficient insurance and collections department of an office, there must be robust follow-up to stay on top of accounts receivable. There is no better way to do this than to create a system that can be followed and managed, no matter who is in charge of the department. The KMC University Follow Up…
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Reference Document This Reference Document is the complete printed text of the Fair Debt Collection Practices Act (FDCPA) as prepared by the Federal Trade Commission. It’s a great resource if you need more detail about a specific situation. Download, save and review it to be sure your collections processes are on point. Fair Debt Collection…
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What is Small Claims Court? Many small claims cases involve bad debts. The case is a claim that the defendant (patient) owes the plaintiff (chiropractor) money for goods or services that have been performed but that have not been paid for. The plaintiff wins the vast majority of these cases because the defendant doesn’t show…
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Support Tools Choosing to go down the path of having a debt professionally collected is a very personal decision for a practice. First, we suggest a self-audit of your intentions and these Support Tools can help you make those decisions. The first is a chart that helps you determine which approach for debt collections may…
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Compliant Collections Improper charging and billing procedures can instantly land a practice in hot water. Financial compliance rules dictate that we must charge and bill correctly. However, the collection practices of a business are customizable, within reason, to the desires of the business owner. Randomly writing off balances willy-nilly or charging different fees for the…
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