FAQ-Reactive Follow Up

Reactive Follow-Up FAQs Q: HELP! Our billing person won the lottery and quit. Where do we start with all of these unpaid claims? A: Implement the KMC University Follow-Up system if you haven’t already. Sort all papers into appropriate folders labeled Reactive Call or Reactive Action. Reactive call items include payments with incorrect information, skipped...
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Reactive Actions

A Critical Part of Your Follow-Up System  Whether you are working in a single-CA office or are assigned specifically to the billing and collections department duties in a larger clinic, inbound items that must be addressed can easily overwhelm an office. As with actionable items that require a call, it’s inefficient to start and stop...
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Reactive Follow-Up: The How-To

Understanding the reason for reactive follow-up isn’t enough. Full implementation of the KMC University Follow-Up system provides the foundation for simplifying the day-to-day operations of the financial department. Properly executing the nuts and bolts of reactive follow-up can be the difference between timely, paid claims, and frustrating accounts receivable. In this operational training, learn the...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.

Reactive Calls in the KMC University Follow-Up System

Reactive Calls in the KMC University Follow-Up System “Reactive Calls” refer to the out-bound phone calls that are made in reaction to in-bound correspondence A reactive call file is a holding place for items that are a “reaction” to something else that require discussion to resolve. These can be generated by a variety of different...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.

Reactive Follow-Up: The Working File of KMC University’s Follow-Up System

The day-to-day work of the financial department of a busy practice always includes follow-up. It would be amazing if every insurance claim and patient bill were paid in a timely fashion. But that’s not reality. As learned in the first module of this course, setting up a system in which to conduct the work of...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.

Being “Reactive” in the Financial Department

The Most Important Work in the Financial Department Dictionaries define the term “reactive” as showing a response to a stimulus or acting in response to a situation rather than creating or controlling it. In terms of the healthcare financial office, reactive calls and actions are the follow-up required after something happens. That “something” could be...
OOPS, this page contains content reserved for KMC University members. We’d love to welcome you to the KMC University family because there is an amazing amount of helpful content in the trainings and resources of the KMC University Library. Click here to learn more.