appointment Archives

Telephone Etiquette

The Do’s & Don’ts of Telephone Etiquette Proper telephone etiquette is important when receiving or making calls for your clinic. You are ultimately an extension of your clinic; leaving a favorable impression with a caller over the phone is imperative for a positive clinic/patient relationship. DO DON’T Pause before answering the phone; be prepared to...

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Telephone Scheduling Scripts

Download Support Tool Practice makes perfect. It is important to properly identify the type of patient during the phone call. This can only be done by asking the right questions during the call. For example, if the patient is an established patient who had an auto accident and staff assume it is the same condition,...

Types of Scheduling Methods

Scheduling Methods to Meet Your Needs Each clinic has its own individual needs when it comes to scheduling, and several methods can meet those different needs. And while the methods are different, they all succeed at the same thing: keeping patients scheduled and clinics growing. Type of Scheduling Definition Stream Scheduling Also known as time-specific...

General Scheduling

This tutorial presents the different schedule types a practice can incorporate in the clinic. Once a clinic has identified a schedule that best fits the needs of the provider and the patient population, it is vital that all team members receive training.