Download Support Tool Practice makes perfect. It is important to properly identify the type of patient during the phone call. This can only be done by asking the right questions during the call. For example, if the patient is an established patient who had an auto accident and staff assume it is the same condition,…
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Scheduling Methods to Meet Your Needs Each clinic has its own individual needs when it comes to scheduling, and several methods can meet those different needs. And while the methods are different, they all succeed at the same thing: keeping patients scheduled and clinics growing. Type of Scheduling Definition Stream Scheduling Also known as time-specific…
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This tutorial presents the different schedule types a practice can incorporate in the clinic. Once a clinic has identified a schedule that best fits the needs of the provider and the patient population, it is vital that all team members receive training.
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Time is Precious! Both the doctor’s and the patient’s time is valuable. Making poor decisions about implementing and enforcing a schedule can impact productivity and eventually your reimbursement. Although we provide detailed resources on practice management in other courses, we felt it was necessary to provide an overview of scheduling basics in this module. Even…
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Mastering Data Collection Most clinics master an introduction when answering the phone, but after those first few words, the data collection process ceases. Some clinics rely on the patient to ask all the questions and those that do not ask, are passed on to the front desk to collect the data at check in. Work…
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An Important Step to Successful Reimbursement Despite its importance, the intake process is often given low priority. To give patients the best experience possible, we need to start this process before they even step foot in the office. You have the opportunity to collect history and demographic information as soon as a patient schedules an…
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