Support Tool Because collection conversations can be difficult, this summary of some of the most common collection scenarios and advice on how to manage them can be extremely helpful, especially for new employees. We have suggested dialogue for these scenarios that can be adapted to meet the specific situation the employee encounters. Being prepared leads…
Cash Profit Center Collections
Cash Profit Products & Services When it comes to collections, there are going to be items/services in your office that fall into Cash Profit Center parameters. These items/services are the patient’s financial responsibility whether there is a third-party payer involved or not. It is important that every member of your team, especially those responsible for…
Common Collection Scenarios
Suggested Responses Identifying the possible reasons a patient might not be able to pay is the first step in collection success. Having a list of objections will allow you to prepare your answers and be more successful in your collections. Keep in mind that you will be met with obstacles when trying to collect. Here…
Establish Effective Collections
Always Collect Something One of the most important aspects of your practice is the ability to collect for services that are performed and products that you sell. It needs to be one of the strongest areas of your business. If balances are not collected at the time of service, you will have to work harder…
Over-the-Counter Collections
Strong collections equals a strong practice. Getting comfortable with asking for money can be one of the most difficult parts of a front office assistant or Chiropractic Assistant’s job. This tutorial offers an excellent overview of the process. It covers how to set the scene with the patient before asking for payment; closing the conversation…
FAQ-Paper Billing
Paper Billing FAQs Q: Why would I ever paper bill? We are completely electronic. Are there rules for Paper billing? A: Some carriers must be billed on paper—e.g., Personal Injury and Workers’ Compensation claims. When a bill is printed, there should be a procedure to follow—don’t just stuff the forms into envelopes. The process starts…