A Critical Part of Your Follow-Up System Whether you are working in a single-CA office or are assigned specifically to the billing and collections department duties in a larger clinic, inbound items that must be addressed can easily overwhelm an office. As with actionable items that require a call, it’s inefficient to start and stop…
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Understanding the reason for reactive follow-up isn’t enough. Full implementation of the KMC University Follow-Up system provides the foundation for simplifying the day-to-day operations of the financial department. Properly executing the nuts and bolts of reactive follow-up can be the difference between timely, paid claims, and frustrating accounts receivable. In this operational training, learn the…
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Reactive Calls in the KMC University Follow-Up System “Reactive Calls” refer to the out-bound phone calls that are made in reaction to in-bound correspondence A reactive call file is a holding place for items that are a “reaction” to something else that require discussion to resolve. These can be generated by a variety of different…
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The day-to-day work of the financial department of a busy practice always includes follow-up. It would be amazing if every insurance claim and patient bill were paid in a timely fashion. But that’s not reality. As learned in the first module of this course, setting up a system in which to conduct the work of…
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Organize Your Space Chances are, if you’re just implementing a new system, you may be feeling a little disorganized right about now. Now that you are familiar with all of the components of this follow-up system, it’s time to get your space organized and ready to use. If your area is not as neatly organized…
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A place for everything and everything in its place is an adage worth following. When working with the very important details of cash-flow in a busy office, nothing is more important than an organized system. This starts with implementation of the components of the system and a clearly identifiable organization to the working desk of…
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