Download Support Tool This form is not to be confused with the initial Good Faith Estimate (GFE) Form which is primarily used for new patients. This form is to be utilized when a patient is established and will need to be informed about their out-of-pocket cost for ongoing care. The form can be used when…

This tutorial focuses on the second part of the Good Faith Estimate process. Once a new patient has been evaluated in the clinic, the provider should establish a treatment plan. This plan must be communicated to the patient and to the staff who will then handle the established patient portion of the Good Faith Estimate…

What is a FROF? Most clinics have heard of a Report of Findings (ROF). Depending on the setup in the clinic, the doctor may examine a patient, complete a report of findings, and treat the patient, all in one day. Others may complete the exam and take time for some additional ‘thinking’ before presenting their…

Managing Patient Flow The No Surprises Act requires the clinic staff to obtain as much information as possible about the patient prior to making an appointment. Questions such as, will you be planning on filing this service with your health insurance should be built into the clinics phone call scripting. If a patient is using…

Download Support Tool Hopefully, the New Patient Phone Call inspired your team to complete their own role-playing exercises. This helpful tool is easy to download and place in an office training manual. It not only addresses the typical new patient phone call but also provides examples of established patients and personal injury. It provides well-rounded…

This comprehensive training takes you through several types of new patient phone calls. Clinic staff can get a feel for how the New Patient Data Collection form can help them gather the necessary information on every call. We encourage you to view the entire training and use it as a guideline for future role-playing in…