This course provides a quick introduction to different ways to increase interoffice communication. Depending on the setup in your clinic and/or practice management software features, make it a goal to implement one of the suggested forms of communication in the clinic. Schedule It Set a time each morning for the morning huddle. Communicate to all…
The Art of the Stand-Up Meeting
Stay Connected In a busy chiropractic practice, it is easy for team members to zero in on the tasks that comprise their own job descriptions, the patients at hand, and other tunnel-vision type activities. Keeping supervisors and doctors informed and reporting important events as they happen can sometimes get lost in the shuffle. These quick…
The Daily Huddle
Off to a Great Start Every patient and employee notice and appreciate when an office is well-run, and communication is strong. When an office is well-run and communication is strong, it is noticed and appreciated by every patient and employee. It is important to discuss your daily patient load, any issues that may arise during…
Interoffice Communication
What is Your System? One of the most frequent complaints we get from chiropractic teams is that there is very little time to really communicate with one another. The old adage, “If it isn’t written down, it didn’t happen!” is very true in busy offices. Team members may just yell an instruction to a co-worker…
Creating a Communication Process
Communication Options Communication requirements can be met by using any number of formats or a combination of formats, but there must be a clear and concise procedure for reporting fraudulent or noncompliant practices. The size of the practice, and budget constraints are the main drivers for a good communication policy. The table below provides four…
OIG Implementation Task 3
It is time to put into practice what you have learned. As you work through this training, you will complete many policies with the assistance of the KMC University Compliance Specialist. This exercise allows the clinic to get a few policies into place while at the same time learning what should go into policy and…