Common Front Desk Collection Scenarios Identifying the possible reasons, a patient might not be able to pay. Having a list of objections will allow you to prepare your answers and be more successful in your collections. Keep in mind that you will be met with obstacles when trying to collect. Here are a few examples:…
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Download Support Tool You know the saying, ‘practice makes perfect.’ When it comes to lessening the anxiety and increasing the efficiency of patient collections, it is important to rehearse scenarios with other team members. The Scripting for In Office Patient Collections Support Tool provides a variety of scenarios for the CA to role-play with other…
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What Is An Office Financial Policy? A financial policy is a formal set of procedures that your practice follows with regard to collecting money. It should be a written statement that is given to all patients and is posted (at least in brief form) at your check-out counter. This policy should be supported by a…
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A Cash Profit Center When it comes to collections, there are going to be items/services in your office that fall into Cash Profit Center parameters. These items/services are the patient’s financial responsibility whether there is a third-party payer involved or not. It is important that every member of your team, especially those responsible for collecting…
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Communicate, Collect, Close Every clinic must focus on collections if it wants to keep the doors open. If a clinic has not set up a regular payment system, and the patient portion of money due is not collected at the time of service, the practice must work much harder to collect it after the fact….
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It takes a matter of seconds to collect payment across the counter, but it can take weeks or even months to collect afterward. Creating a collection policy and procedure within the clinic leads to increased revenue as you spend less time on chasing down unpaid balances. This tutorial stresses the importance of patient collections and…
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