This initial overview lesson is designed to give you 25,000 foot view of the system. It is designed as an introduction to the critical points in the relationship with the new patient. The more you understand these critical points, both clinical and financial points, the better prepared you are to manage them. The better you manage them the higher your PVA (Patient Visit Average) and the higher your CVA (Collected Visit Average). The net result is better and more comprehensive care for your patients and an improved bottom line for the practice.

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