Professional courtesy discounts can be a nice gesture—but without a written policy, they can create big compliance risks. In this HelpDesk video, Rebecca explains when these discounts are appropriate, who commonly qualifies, and why waiving co-pays or deductibles is never okay. Learn how to protect your practice with clear policies while still extending courtesy care where it makes sense.
Learn how compliance and accurate documentation can directly improve patient retention in your chiropractic practice. Build trust, engage patients, and protect your practice with these practical strategies.
Chiropractic compliance doesn’t have to be overwhelming. In this HelpDesk video, Kathy explains how HIPAA, OIG, and Medicare compliance programs can be scaled to fit any chiropractic office. Learn how to reduce risk, stay compliant, and protect your practice without the fear or confusion.
Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk video, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on credit handling, and avoid costly mistakes that could put your practice…
This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries.
Are you confused about when to use Excludes1 or Excludes2 in your ICD-10 diagnosis coding? In this HelpDesk video, Rebecca from KMC University breaks down the key differences and explains why understanding these exclusions is essential to avoiding claim denials and compliance errors. Learn how to apply the rules correctly and code to the highest level of specificity.