Overpayment Compliance for Chiropractors: Patient vs. Insurance Credits

Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk video, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on credit handling, and avoid costly mistakes that could put your practice…

HelpDesk FAQs

“S” Codes: Don’t Let Summertime Injuries Lead to Compliance Headaches

This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries.

HelpDesk FAQs

Excludes1 or Excludes2? What Chiropractors Must Know to Stay Compliant

Are you confused about when to use Excludes1 or Excludes2 in your ICD-10 diagnosis coding? In this HelpDesk video, Rebecca from KMC University breaks down the key differences and explains why understanding these exclusions is essential to avoiding claim denials and compliance errors. Learn how to apply the rules correctly and code to the highest level of specificity.

HelpDesk FAQs

Chiropractic Independence: Free Your Documentation from Doubt

Over the past decade, there have been multiple observations within the chiropractic profession that have drawn the attention of the OIG (The Office of Inspector General). In 2016, reports indicated that hundreds of millions of dollars in Medicare payments were made for chiropractic services that did not comply with Medicare requirements. This issue escalated in 2018 when the OIG published a report stating that 89% of chiropractic Medicare claims lacked sufficient documentation for the services…

HelpDesk FAQs

Personal Injury Cases in Chiropractic: Don’t Be the Patient’s Bank

Dealing with personal injury cases can be confusing for chiropractors — especially when attorneys and insurance get involved. In this HelpDesk video, KMC explains why you should never act like a bank for your patients, how to handle PIP, med pay, and third-party claims properly, and what to watch for when attorneys try to control the money. Protect your practice and get paid fairly for your care!

HelpDesk FAQs

The Art of Patient Documentation

Good documentation is more than a requirement—it’s an art that protects your practice and serves your patients. In this HelpDesk video, Dr. Erin Stubblefield from KMC University breaks down the key principles that make patient documentation clear, consistent, and defensible. Learn why specificity, consistency, accurate tracking, and personalization transform your daily notes into powerful tools for better patient care and stronger compliance

HelpDesk FAQs